Holiday Closing
All BayPort branches will be closed Monday, January 20, 2025, in observance of Dr. Martin Luther King, Jr. Day.

Call

Our Contact Center can be reached at (757) 928-8850 or (800) 928-8801. After-hours support is available if you need account information or have a general question.


Text

Contact BayPort by texting (757) 928-8850. Our team is here to assist with any general inquiries. We’re available M–F 8:30am–5:30pm.


Chat or Email

For assistance, start a secure chat in Mobile Banking or Online Banking > Support. We’re available M–F 8:30am–5:30pm. Members can also log in and submit a secure email anytime.

BayPort Way corporate headquarters

Headquarters Address
One BayPort Way, Suite 350
Newport News, VA 23606

Find a BayPort branch

Mortgage Center

Call (757) 896-8769 for assistance with any of your mortgage questions.

Financial Counseling

GreenPath™ is an anonymous free debt counseling service that can help you improve your credit score, repay debt, and avoid bankruptcy.

Investment Services

Make a BayPort Financial appointment with our investment advisors to identify your long-term goals and create a strategy for achieving them.

Home, Auto & Life Insurance

If you live in Virginia or North Carolina, call BayPort Insurance at (757) 493-5140 or email info@bayportinsurance.com for a free quote.

Debit Card

Call (757) 928-8850 or (800) 928-8801 for activation, to report a lost or stolen card, and to verify your recent debit card transactions.

Credit Cards

To report lost/stolen cards, call (757) 928-8850 or (800) 928-8801. Call Mastercard Global Service at (800) 622-7747 in case of emergency. For ScoreCard Rewards assistance and inquires, call (800) 854-0790.

Online & Mobile Banking Access

Never logged in before? To access Online Banking, use your account number and STAR PIN (personal identification number). Then, you’ll be prompted to create a username and password. If you haven’t set up a STAR PIN yet or need help logging in, give us a quick call at (757) 928-8850.

If you would like to delete your access, please call, chat, or email us.

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